Privacy Policy

How We Safeguard Your Privacy

We know that the privacy of your personal information is important to you. That’s why the New York Life Family of Companies* wants you to know how we protect your privacy and the measures we take to safeguard your information. We have built our business on a foundation of integrity, honesty, and trust. These values are reflected in our longstanding commitment to protect your privacy.

Our Privacy Pledge

To meet our customers’ needs with insurance and financial products and services, we depend on certain information. In gathering and maintaining this information, we pledge to...
  • Collect only the information we need to deliver superior products and services
  • Prevent unauthorized access to your information, including on the Internet
  • Require companies that help us service your policy or account to protect your information in accordance with strict privacy standards
  • Maintain control over the confidentiality of your personal information and give you a choice with regard to having your information shared with other companies for marketing purposes

Our Information Practices

The following policies and procedures protect the privacy of your information, whether you are a current or former customer:

Categories of Information We May Collect

In the normal course of business we may collect the following types of information:
  • Information you provide on applications and other forms (including name, address, income and other household information)
  • Data about your transactions with us (such as the types of products you have purchased and your account status)
  • Information available from external sources (such as publicly available records)
  • Information gathered on our Web sites through online forms, site visit data and online information-collecting devices known as "cookies"
  • Information, collected with your authorization, from consumer credit reports (such as credit relationships and history)

Safeguarding Your Information

Access to customer information is limited to personnel who need the information to perform their job responsibilities. We maintain physical, electronic, and procedural safeguards that meet or exceed state and federal regulations. We continually update and improve our security standards, procedures, and technology to protect against unauthorized access to your confidential information.

How We Use Your Information

We may share your personal information within the New York Life Family or with non-affiliated companies as described below.
  • We may share your information within the New York Life Family as permitted by law, including for routine business administration.
  • We may share information with non-affiliated companies as allowed by law, such as firms that perform services on our behalf including administering and marketing our products. We require these companies to meet strict privacy standards.
  • We may disclose information to non-affiliated entities when required by law, such as to respond to a subpoena, to prevent fraud, or to comply with an inquiry by a government agency.
If you need more information about our privacy policy, you can call us toll free at (800) 790-7783.

Keeping Up-To-Date With Our Privacy Policy

This privacy policy takes effect April 1, 2001. You can always review the current privacy policy on this Web site (www.bcomplete.com).

* The New York Life Family of Companies (also referred to as "the New York Life Family," "we," "our" or "us" throughout this notice) currently includes the following affiliates and funds:

New York Life Insurance Company NYLINK Insurance Agencies
New York Life Insurance and Annuity Corporation New York Life Trust Company
New York Life International, Inc. New York Life Trust Company, FSB
NYLIFE Administration Corp.
Eagle Strategies Corp. NYLIFE Distributors Inc.
Eclipse Funds NYLIFE Insurance Company of Arizona
MainStay Funds NYLIFE Securities Inc.
MainStay Shareholder Services LLC NYLIM Service Company LLC
MainStay VP Series Fund, Inc.
 
© 2001 New York Life Insurance Company (PA-04/01)

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