General Information

You must login to the Client Access site every time you want to access your information. We suggest you bookmark our login page. Bookmarking any other page within our site will not work because it attempts to bypass the security process.

If you cannot get access to the Login page where you are prompted for User ID and PIN/Password, then you may have a configuration problem within your browser. Our site is "secure", that is, it requires that users have a browser capable of encrypting a session with our server at 128 bits or higher.

If you login to our site incorrectly three times, we require that you close and open ALL browser windows before trying again.

Supported Browsers

Our website is best viewed with the following web browsers:

• Internet Explorer - 7.0, 8.0, 9.0, 10.0, or 11.0
• Google Chrome - Current Version
• Firefox - Current Version
• Safari - Current Version

Browser Settings Top

If your browser does not meet Client Access's security requirements, use one of the following links to upgrade it or to download a high-security browser. We recommend that you use the most recent version of your browser available. (These are direct links to the browser manufacturers' websites. Client Access is not responsible for their content.)

Internet Explorer (Microsoft)
Chrome (Google)
Firefox (Mozilla)
Safari (Apple)

Once you've downloaded the proper browser, you must install it on your computer. Follow the browser manufacturer's instructions that appear on your screen.

• When selecting a browser, make sure you choose the right version for your computer's operating system.
• Follow the downloading instructions provided on the browser manufacturer's website. If you have technical problems, contact the browser manufacturer for support.
• You also can use the "Help" pulldown menu at the top of your browser to get help on downloading updates.
• Once you have completed the download, follow the manufacturer's instructions to install the browser.

To ensure that you can securely view the web site, New York Life Retirement Plans Services recommends your internet web browser use the following configuration settings:

Browser-specific settings that you should check if you are having difficulties with our site.

Screen Resolution Top

You'll get the most from our website if you set your screen resolution to 1280 x 1024 pixels or higher. (With a lower setting, you may not see everything on a page.)

Contacting Us Top

If your difficulties continue after trying these suggestions, please send an E-Mail to the and be sure to include your company name, plan name, browser version and operating system. We want to get you on-line!