About the Benefits Complete® Site

Forgotten User ID or PIN/Password | AOL Help | Browser Settings | Screen Resolution | Contacting Us

General Information

You must login to the Benefits Complete site every time you want to access your information. We suggest you bookmark our login page. Bookmarking any other page within our site will not work because it attempts to bypass the security process.

If you cannot get access to the Login page where you are prompted for User ID and PIN/Password, then you may have a configuration problem within your browser. Our site is "secure", that is, it requires that users have a browser capable of encrypting a session with our server at 128-bits.

If you can access our Login page, please make sure to enter your PIN/Password as 5-24 letters or numbers. Use the Establish your User ID and PIN/Password? link on the Login page to set up your User Profile for the first time. You may also call our automated Voice Response Service which is available 24 hours per day at .

If you login to our site incorrectly three times, we require that you close and open ALL browser windows before trying again.

Forgotten User ID or PIN/Password Top

If you have forgotten your User ID or PIN/Password, you may request that a reminder be sent to you. Click on the Forgot your User ID or PIN/Password? link on the Login page. If you updated your User Profile with an internet email address, you have the option to receive your reminder via email and/or USPS mail. If you choose to have your reminder sent to you via internet email, you should receive the reminder within 12 hours. If you choose to get your reminder via USPS mail, a reminder will be mailed to your address of record. You should receive it in 5-7 business days depending upon the US Postal service.

You may also have your PIN/Password reset for you. In order to reset your PIN/Password, please call a Participant Service Representative. Service Reps are available from 8 AM until 10 PM ET each NYSE business day and may be reached at . At the SS# prompt, enter nothing and you will be connected to a Service Rep.

You will be required to accurately respond to a series of security questions. Once a Service Rep has reset your PIN/Password, you may establish a new PIN/Password through either the Benefits Complete Voice Response Service or through the Benefits Complete website.

America Online Help Top

AOL users should make sure that they are using an updated version of the enhanced browser. If you have difficulty gaining access to our protected site (you would receive a "server not found" error message), please call AOL tech support to help you.

Upgrade your America Online® browser to 128-bit encryption. If you have AOL®, use the keyword "browser". This Link only works if you have AOL currently installed.

Browser Settings Top

Our website is best viewed using a browser that supports the capabilities of Netscape Navigator ® version 6.0 or higher or Microsoft Internet Explorer® version 6.0 or higher.

To access the secure areas of our website, your browser must allow 128-bit encryption and Secure Sockets Layer (SSL) version 2.0 protocol.

If your browser does not meet Benefits Complete's security requirements, use one of the following links to upgrade it or to download a high-security browser. We recommend that you use the most recent version of your browser available. (These are direct links to the browser manufacturers' websites. Benefits Complete is not responsible for their content.)
Download Microsoft Internet Explorer
Download Netscape Navigator
Once you've downloaded the proper browser, you must install it on your computer. Follow the browser manufacturer's instructions that appear on your screen.
  • When selecting a browser, make sure you choose the right version for your computer's operating system (such as Windows XP or MacOS).
  • Follow the downloading instructions provided on the browser manufacturer's website. If you have technical problems, call the browser manufacturer for support.
  • Once you have completed the download, follow the manufacturer's instructions to install the browser.
There are a couple of browser settings that you should check if you are having difficulties with our site.
Microsoft IE (v6.x) Netscape Navigator (v7.x)
Tools menu: Edit menu:
>Internet Options >Preferences
>>Privacy >>Privacy & Security
Privacy slider should be set to 'Medium' (default) or lower >>>Cookies:
‘Enable Cookies based on privacy ’, 'Medium' (default) or lower
Browser Cache Settings
Microsoft IE (v6.x) Netscape Navigator (v7.x)
Tools menu: Edit menu:
>Internet Options >Preferences
>>General tab >>Advanced
>>>Settings >>>Cache
‘Every visit to the page’ should be chosen ‘Every time I view the page’ should be chosen
Temporary Files (you may be receiving a cached version from an earlier session)
Microsoft IE (v6.x) Netscape Navigator (v7.x)
Tools menu: Edit menu:
> Internet Options > Preferences
>> General Tab >> Advanced
>>> Delete Files >>>> Cache
>>>> 'Delete all offline' content is optional >>>> Clear Cache
Delete any temporary file on disk and in memory.

To take full advantage of Benefits Complete website features, your browser needs to have JavaScript enabled. If you have difficulty accessing certain features, you may need to verify that JavaScript is enabled.

To enable JavaScript in Microsoft Internet Explorer® and Netscape® browsers, follow the instructions below.

Internet Explorer 6+:
  1. Click on "Tools" in your browser's menubar, then choose "Internet Options" from the drop-down menu.
  2. On the "Internet Options" screen, click on the "Security" tab.
  3. Select "Internet Zone" in the "Zone" box, then select "Custom" and click on the "Settings" button.
  4. Scroll down to "Scripting," then to "Active Scripting."
  5. Make sure the "Enable" check box is selected.
  6. Click on the "OK" button.
Netscape Browsers:
  1. Click on "Edit" in your browser's menu bar; then choose "Preferences" from the drop-down menu.
  2. On the "Preferences" screen, click on "Advanced" in the left column.
  3. Click "Scripts & Plugins" under "Advanced".
  4. Make sure the "Enable JavaScript for" check box is selected for "Navigator".
  5. Click on the "OK" button.

Screen Resolution Top

You'll get the most from our website if you set your screen resolution to 1024 x 768 pixels or higher. (With a lower setting, you may not see everything on a page.) For assistance checking or modifying your screen resolution, follow the instructions below.

For Windows®:
  1. Minimize your browser.
  2. Right click on your Windows desktop and select "Properties" from the drop-down menu.
  3. Select the "Settings" tab from the top of the Display Properties pop-up menu.
  4. Check the display resolution indicated by the "Screen Area" slider.
  5. If necessary, adjust the resolution by dragging the slider to 1024 x 768 pixels.

For Macintosh®:
  1. Open the Apple drop-down menu.
  2. Select "Control Panels" and open "Monitors & Sound."
  3. Check the display resolution setting highlighted in the "Resolution" box.
  4. If necessary, adjust the resolution by clicking on the new setting.

Contacting Us Top

If your difficulties continue after trying these suggestions, please send an E-Mail to the and be sure to include your company name, plan name, browser version and operating system.

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